Pricing – ColumbusSoft

At ColumbusSoft, we want you to be successful. Our Support plans are designed to give you the right mix of tools and access to expertise so that you can be successful with us while optimizing performance, managing risk, and keeping costs under control.

Basic Hosting Support is included for all customers and includes:

Customer Service & Communities – 24×7 access to customer service, documentation, whitepapers, and support tickets.

All Basic Plans require a 3 Month commitment

Basic Support Plans

- Package
- Price
- Free Hours Included
- Hourly Work Price
- Maximum Hours/Month at Discount Rate
- Technical Support
- Obligated Response Times*
- Case Management
- Third-Party Software Support
- Payments
- FREE
- $0per month
- 0
- See Pricing Table Below
- N/A
- Business hours** via Email & Ticket
  1 case at a time / 1 primary contact
- No time obligation
  When possible
- Support Staff
- Due Immedietly
- Sign Up
- Basic
- $40per month
- 0
- See Pricing Table Below - Max $99/hr for services above $99
- 10 Hours
- 24x7 email, ticket access
  Business hours via phone
  Unlimited cases / 1 primary contact
- General guidance: < 36 business hours
  System impaired: < 24 business hours
- Designated Technical Account Manager
- Partner Programs (Shopify/Google/AWS)
- Last day of the month
- Sign Up
- Concierge
- $199per month
- 0
- All Services at $85/hr - Unlimited Managed Hosting/Web Master Work
- 20 Hours
- 24/7 Access to all support
  8AM EST-8PM EST Dedicated project manager via direct cell & text message
  Unlimited cases / 2 contacts
- General guidance: < 24 business hours
  System impaired: < 12 business hours
- Designated Technical Account Manager
- Last day of the month
- Sign Up
- Pro
- $399per month
- 4 Hours at no cost
- All Services at $80/hr - Unlimited Managed Hosting/Web Master Work
- 40 Hours
- 24/7 Access to all support
  24/7 Dedicated project manager via direct cell & text message
  Unlimited cases / 2 contacts
- General guidance: < 24 hours
  System impaired: < 12 hours
  Production system impaired: < 4 hours
  Production system down: < 1 hour
- Management Senior Staff
- NET 30
- Sign Up

Enterprise Support Plans

All Enterprise Plans require a 6 Month contract.

- Package
- Price
- Free Hours Included
- Hourly Work Price
- Maximum Hours/Month at Discount Rate
- Technical Support
- Obligated Response Times*
- Case Management
- Third-Party Software Support
- Payments
- Small Business
- $1,499Monthly for 20hrs x $75.00
- 20 hours at no cost
  charged regardless of usage
- All Services at $75/hr
- 40 Hours
- 24/7 Access to all support
  24/7 Dedicated project manager via direct cell & text message
  Unlimited cases / 2 contacts
- General guidance: < 24 hours
  System impaired: < 12 hours
  Production system impaired: < 4 hours
  Production system down: < 1 hour
  Business-critical system down: < 15 minutes
- CEO - Neo Nosrati
- Flexible
- Enterprise
- $2,800Monthly for 40hrs x $70.00
- 40 hours at no cost
  charged regardless of usage
- All Services at $70/hr
- 80 Hours
- 24/7 Access to all support
  24/7 Dedicated project manager via direct cell & text message
  Unlimited cases / 3 contacts
- General guidance: < 24 hours
  System impaired: < 12 hours
  Production system impaired: < 4 hours
  Production system down: < 1 hour
  Business-critical system down: < 15 minutes
- CEO - Neo Nosrati
- Flexible
- Corporate
- $4,950Monthly for 75hrs x $66.00
- 80 hours at no cost
  charged regardless of usage
- All Services at $66/hr
- Unlimited
- 24/7 Access to all support
  24/7 Dedicated project manager via direct cell & text message
  Unlimited cases / Unlimited contacts
- General guidance: < 24 hours
  System impaired: < 12 hours
  Production system impaired: < 4 hours
  Production system down: < 1 hour
  Business-critical system down: < 15 minutes
- CEO - Neo Nosrati
- Flexible

Hourly Prices

- Service
- Website & UI Design
- Front-End Programming
- Back-End Programming
- API Programming
- Web Graphic Design Services
- Hosting Services / Web Mastery
- Cyber Security Services
- SEO Services
- Emergency Services
- All Other Services
- Hourly Price
- $90/hr
- $95/hr
- $115/hr
- $115/hr
- $90/hr
- $100/hr
- $100/hr
- $90/hr
- $200/hr
- $90/hr
- Hosting Client
- $82/hr
- $89/hr
- $100/hr
- $100/hr
- $80/hr
- FREE
- FREE
- $85/hr
- $150/hr - Server Issues/Hosting Related FREE
- $90/hr with Discounts
- Basic Support
- $72
- $87
- $99/hr
- $99/hr
- $99/hr
- FREE
- FREE
- $80/hr
- $150/hr - Hosting Client Prices Apply
- $85/hr
- Concierge Support
- $85/hr
- $85/hr
- $85/hr
- $85/hr
- $85/hr
- FREE
- FREE
- $80/hr
- $150/hr - Hosting Client Prices Apply
- $85/hr
- Pro Support
- $80/hr
- $80/hr
- $80/hr
- $80/hr
- $80/hr
- FREE
- FREE
- $80/hr
- $120/hr - Hosting Client Prices Apply
- $80/hr
- Business Support
- $75/hr
- $75/hr
- $75/hr
- $75/hr
- $75/hr
- FREE
- FREE
- $75/hr
- $75/hr
- $75/hr
- Enterprise Support
- $70/hr
- $70/hr
- $70/hr
- $70/hr
- $70/hr
- FREE
- FREE
- $70/hr
- $70/hr
- $70/hr
- Corporate Support
- $66/hr
- $66/hr
- $66/hr
- $66/hr
- $66/hr
- FREE
- FREE
- $66/hr
- $66/hr
- $66/hr