Request Procedure

Refunds must be requested by sending an email through our online contact form  HERE  to be eligible for consideration. Requests received by any other method including direct email to a staff member or forum private message cannot be considered or processed.

Change of Mind

For a Change of Mind refund request to be considered, it must be received by our Sales department within 30 days from the date of purchase. We do not require that you provide a reason for your request; however your feedback would be appreciated. Change of mind refund requests are granted at the Sole Discretion of Columbus Soft LLC and are subject to approval.  All change of mind refund requests must pass the terms and conditions outlined on this webpage to be eligible for refund consideration.  Change of mind refund requests are granted at our Sole Discretion . If a change of mind refund request  is granted, the client will incur a 20% (twenty) percent processing fee, to cover the costs of refunding financial transactions and time spent on the client project. Change of mind refunds apply only to single purchases. Except under extenuating circumstances, and at our sole discretion, there will be no refunds on volume purchases. When deciding to use a Columbus Soft LLC product as part of a large solution, we strongly encourage you to review this policy before purchasing. In the case of web-based visible source products, we require that you supply us with the URL of where the product was in use prior to considering your request.

Monthly Package Policy

Columbus Soft LLC monthly plans can be cancelled at any time and refunds can be requested using the above procedure.  We will refund a pro-rated amount based upon the day of the month and how many hours of services have been used if you are on a monthly maintenance plan with a set amount of development hours per month. Monthly Search Engine Optimization plans can also be cancelled at any time, but are not eligible for a refund if the digital services have already been rendered.

Reasons Not Eligible For Refund – Terms and Conditions

Columbus Soft LLC reserves the right to refuse refund in the following events:

• If any Intellectual Property* has been developed, deployed or created upon the clients behalf including but not limited to website design, graphics design, CMS development, E-Commerce development, any scripting development, programming code, spiders and crawler technologies, WordPress design, WordPress development or any other digital intellectual properties and services that have been rendered on behalf of the client.
• Purchaser has distributed the product on peer to peer (P2P) or illegal content (Warez/Torrent) websites.
• Purchaser has attempted a chargeback and failed.

*Intellectual property (IP) is a term referring to a number of distinct types of creations of the mind for which a set of exclusive rights are recognized—and the corresponding fields of law. Under intellectual property law, owners are granted certain exclusive rights to a variety of intangible assets, such as musical, literary, and artistic works; discoveries and inventions; and words, phrases, symbols, and designs.